Industry Insider — Texas Member Briefin...
Join your colleagues at this in-person exclusive briefing for Industry Insider – Texas members with the CIO and CISO of the Texas Department of Family and Protective Services (DFPS). DFPS works with communities to promote safe and healthy families and protect children and vulnerable adults from abuse, neglect, and exploitation. DFPS has five major programs that do this important work: Adult Protective Services Protects the elderly and pe...
Federal News Network's CX Exchange 2024
Agencies have taken the executive order issued by President Joe Biden in December 2021 to heart. Nearly every agency large and small has a chief experience officer. And there’s a continual drumbeat of new and expanded digital service offerings. We invite you to join us for the Federal News Network CX Exchange, presented by Maximus, an exclusive two-day event April 23 and 24. You will hear from tech leaders across government and industry...
2024 Wisconsin Safety Council Annual Co...
Wisconsin’s Safety Council’s Annual Conference is Wisconsin’s premier event highlighting health, safety and human resource best practices challenges and solutions. Our conference features 50+ educational sessions, 200 exhibitors and 5 pre-conference professional development courses. In its 82nd year, our conference provides a unique opportunity for professionals to share resources and experiences with colleagues, and to discu...
How to Increase Participation in Public...
Public surveys are a critical CX tool for gauging your services’ effectiveness and measuring constituent engagement. But if your surveys aren’t currently hitting the mark or providing the right insight, you’re missing out on important feedback from those you serve. Join us online Monday, April 15 at 4 p.m. ET/1 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys.
April 15, 2024
Organizer:
GovLoop Location:
Webcast
Building Purposeful CX: The Importance...
Excellent digital service is crucial to delivering exceptional customer experience. How can you be sure you’re employing the right technology and services to achieve this goal? Join moderator Tom Temin, and federal agency and industry leaders as they discuss technology, lessons learned and best strategies for the future. Learning objectives: Unveiling agency CX goals and philosophy Bridging the gap between program and IT perspectives Ali...
State Government CX Automation Out-of-the-Box
Modernizing and digitizing government services is a complex task. Citizens often have a hard time finding the right agency or information they need, processes are lengthy, and often deal with sensitive data, and agencies are required to meet stringent privacy and security standards and regulations. Today’s agency leaders are making services more accessible, easy to navigate, and focused on providing quick and effective answers by establ...
Sponsored Content: FEDERAL FORECASTING...
Sponsored Content WebinarDV SOLUTIONS During this webinar, we'll highlight the following key points: Partnerships: We are inviting Primes, Apex Accelerators, Chamber of Commerce’s, Small Business Organizations and SMEs to partner with the Federal Forecasting App. Category & Subcategory Management: Partners would have their own dedicated categories & subcategories. Partners would have access to push notification features, current...
Federal Executive Forum Customer Experi...
Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?
Industry: Making Market Research Easy-E...
Are you interested in learning more about Requests for Information (RFIs) and how they can benefit your business? Join the Market Research as a Service (MRAS) team for an informative webinar titled "Making Market Research Easy - Enhancing Industry Partnerships." This webinar will provide innovative insights on how to respond to GSA's RFIs by sharing experts' tips and tricks on how to fill out these important surveys. By participating in this s...
Strategies for Increasing Customer Engagement
Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to he...
January 24, 2024
Organizer:
GovLoop Location:
Webcast
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